Support and Maintenance

Corrective and preventative maintenance

If you’re responsible for your organisation’s communication infrastructure, you’re probably also indirectly responsible for your teams’ safety, productivity and efficiency.

Two way radio systems are frequently relied on by industries where the ability to communicate in real time, with multiple talk groups across challenging geographies is the minimum requirement. It is our experience that prevention is better than cure. Our radio support and maintenance options are critical to ensuring your team’s voice and data services are always at the ready, delivering optimal performance at the times that matter the most.

Early identification of potential barriers to communication and routine inspections can also help preserve your initial capital investment in your radio system and infrastructure.

We are happy to conduct a free site and system assessment to demonstrate the difference in performance and productivity we can achieve through preventative maintenance programs.

Don’t get caught out - flexible maintenance solutions for optimal performance

Whether you need us in the field or at a mobile site – our scheduled maintenance options provide you with greater certainty of uptime and productivity.

Not only can a proactive field maintenance program reduce the chance of unexpected outages, it can also ensure you’re working off the latest operating systems and using equipment correctly. You will also be able to identify stronger workflow processes through routine reporting.

Our experienced radio maintenance team in Adelaide will work with you to build a customised program that takes into consideration your communication challenges and industry requirements. We see ourselves as more than a corrective team; we are an extension of your communications strategy to support you in achieving your safety and performance goals.

Preventative maintenance agreement

If you have a large mobile workforce, or are responsible for the delivery of critical services then we recommend an annual preventative maintenance agreement. This can provide you with access to:

  • On demand corrective repairs and troubleshooting
  • Crisis response management and safety planning
  • 24-hour technical support
  • Scheduled field and site reviews, testing and system updates
  • Periodical reporting against agreed KPIs
  • Fixed cost service with one monthly invoice

Corrective maintenance as required

Alternatively, if you’re more interested in support for ad-hoc repairs and annual maintenance, then you can simply book an appointment with our technical team for a callout fee and cost of repairs.

Call our radio services team now to find out how we can support your performance targets.